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Welcome toCustomer Care

447 Foleys Rd
Deer Park, Melbourne, VIC 3023

P: 1800 147 157

What to expect from your sleep set

The Comfort of Your Bed

At first, your new bed may feel a little different to the mattress you have been sleeping on, and sometimes your body will tell you so. But don’t worry; your body will soon adjust to the benefits of the extra comfort and support your new mattress provides, while your mattress also adjusts to your sleeping style. This may take several weeks.

Our mattresses work by firstly providing support via the spring unit (support system). This support is in turn made comfortable by the use of different ‘comfort layers’ – the top layers which make up the comfort system. There is a wide range and combination of comfort layers which include fabrics, nuvole, gel, foams, fibre and latex. These are all optimized to conform and provide your body with a comfortable sleeping surface.

Your Body Signature

It is normal for your new mattress to develop body impressions as the extra comfort layers settle and begin to contour to your body shape. This is a  completely normal occurrence and helps to ensure the mattress is perfectly contoured for maximum comfort. The plusher or thicker your mattress is, the  more comfort layers it will contain. To help equalize body impressions, rotate your mattress every 2 weeks, for the first 4 months and every 3 months thereafter (turn and rotate if double sided).  Use all surfaces of the mattress, to assist in settling the comfort layers evenly. Body impressions are not considered a manufacturing fault and are a normal part of wearing in your mattress.

Body impressions are a good indicator of contour comfort. When they occur this means that the quilted mattress construction is conforming to your body’s individual contours and leveling to its final position. A body impression is not a structural defect.

Normal levels of Body Contouring

On a pillowtop mattress, approximately 35mm height adjustment is considered normal, and on a non pillow top mattress 25mm height adjustment is considered normal. This is an indicative guide and depending on the mattress and the user, greater body impressions may occur.

Warmth While You Sleep

Many new mattresses contain luxury features such as Latex, Visco Elastic (Memory foam), Gel, Wool or Silk fibres that help minimize pressure points by  allowing the sleeper to sink in to the upper most layers of the mattress. As a result, more of the mattress is in contact with your body which may feel warmer to sleep on. This is less obvious on a firmer mattress with less comfort layers. When you purchase your new bed, we recommend you review the warmth of
your bed covers (sheets, doona, blankets etc) as they are the main regulator of temperature during sleep. You may require more or less warmth depending on your choice of bed and comfort preference.

Slatted Bases

Our mattresses are suitable for use on slatted bases. If you are using a slatted base system, the slats should be no more than 8cm apart and of good quality. Slatted bases should also contain a centre support rail with at least one leg to the floor, to avoid ‘roll together’ in the centre of the mattress.
A base that is too hard, too soft, is not supportive or restricts air circulation may damage your mattress and void your warranty. A good way to check the support of your slat base is to try your mattress on the floor and see if it feels any different.

Your Mattress Cover

Gathering or stretching of material is a natural and normal wear characteristic of your mattress that does not affect the performance of the mattress over time. It is recommended that you place a quality washable mattress protector over your mattress to help keep your mattress clean and dry.

Your ‘Gel’ Mattress Cover

Gel mattress covers are made with a stretch knit fabric to allow maximum movement of the gel and the quilt layer is not fixed down with glue or sewn to the gel top. This is to ensure that the gel can give way freely under the pressure points of your body. It is normal for the top of a gel bed to be loose and lift freely away from the gel layer on the top of your bed.

King size mattresses

If you have bought a king size mattress, it is recommended that you try and sleep in the centre of the mattress from time to time to even out the settling of the comfort layers. The centre can feel firmer if it is not slept on and you may get the appearance of a hill in this area. It is a normal characteristic of the design of a king bed and some queen beds. Persist with using the middle to push the comfort layers down.

Care and Maintenance


Keep your mattress clean and dry:   We recommend you place a quality washable mattress protector over the mattress. Vacuum the mattress regularly, to prevent dust from settling.

Spot cleaning: Treat spills and stains as soon as possible. Gently scrape away any soil and mop away liquid from the fabric. Use warm soapy water as a general cleaning agent to remove the residue of a spill. First test the cleaner in an inconspicuous area. Don’t saturate the fabric of interior with water or other cleaning liquid. Don’t use dishwashing or laundry detergents or scrub with a brush. Dry thoroughly in shade, away from direct heat.

Check legs and castors: After 4-6 weeks the whole system will have settled. The legs may need to be tightened to adjust to the settling, as loose legs will damage the base frame. Check every 6 months and tighten if necessary.


Transport: Don’t transport your mattress on vehicle roof racks or unsupported in any way. Never tie your mattress too tightly when securing it, as this may cause irreparable damage.

Never fold or bend your mattress: Treat it like any other piece of fine furniture. Don’t stand or jump on it, bend the corners or kneel on the edges.

Handles: Your mattress may have handles, but never use them to support the full weight of the mattress. Handles are designed to help position the mattress on the base.

Base: Don’t abuse your new mattress by using it on an old, unmatched base system. A mattress will last longer and feel more comfortable when used with the correct matching base.

Don’t risk back injury: You could risk injury to your back by turning the mattress yourself. Always ask someone to help you.

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